Shipping policy

SHIPPING POLICY

Last updated: 4 November 2026

1. INTRODUCTION

Welcome to VOLTRIX!

At Voltrix, we aim to provide a smooth and reliable delivery experience for every customer.

This Shipping Policy explains our available delivery options, estimated delivery times, shipping charges and how we handle delivery-related enquiries.

Voltrix operates exclusively as an online e-commerce store. We do not have a physical retail shop or customer-facing premises. All orders are placed online and delivered to the address provided by the customer at checkout.

Website: https://voltrixtech.shop

Customer Support: contactvoltrixtech@gmail.com

Contact number: +44 7451 233288

2. DELIVERY DESTINATION

We currently offer delivery to eligible addresses within the United Kingdom.

Available delivery options may depend on your delivery postcode and the products in your order.

The delivery methods available for your address will be displayed during checkout before you complete your purchase.

Please ensure that your delivery address, postcode, email address and contact details are entered correctly when placing your order.

3. AVAILABLE DELIVERY OPTIONS

We currently offer two delivery options:

ROYAL MAIL — FREE DELIVERY

Delivery cost: FREE
Estimated delivery time: 5–8 working days.

Our free Royal Mail delivery option allows customers to receive their orders without an additional delivery charge.

DPD UK — PAID DELIVERY

Delivery cost: As displayed at checkout.
Estimated delivery time: 3–5 working days.

DPD UK is our paid delivery option, offering an alternative estimated delivery timeframe for customers who prefer this service.

The exact delivery charge will be displayed during checkout before payment is completed.

Please note: All delivery times are estimates and are not guaranteed delivery dates.

4. ORDER PROCESSING AND DISPATCH

Once your order and payment have been successfully received, your order will be prepared for fulfilment.

Voltrix works with suppliers and third-party fulfilment partners who may handle the preparation and dispatch of products.

Depending on the product and supplier, orders may be dispatched from different fulfilment locations.

Order processing time may be additional to the estimated delivery time shown for the selected shipping option.

You will receive an order confirmation by email after placing your purchase.

A dispatch confirmation or tracking information will be provided where available.

5. DELIVERY TIMEFRAMES

Our estimated delivery times are:

Delivery method	Estimated delivery	Cost
Royal Mail	5–8 working days	Free
DPD UK	3–5 working days	Paid

Working days generally refer to Monday to Friday, excluding UK public and bank holidays.

Delivery estimates refer to the expected transit time after dispatch. Additional order processing time may apply.

Delivery times may occasionally be affected by circumstances beyond our reasonable control, including:

Delivery carrier delays.
Severe weather conditions.
Public holidays.
Customs processing, where applicable.
Supplier or fulfilment delays.
Other unforeseen circumstances.

We will make reasonable efforts to keep customers informed if a significant delay affects their order.

Unless a different delivery period has been agreed, orders must be delivered without undue delay and within 30 days of the contract being entered into, as required by applicable UK law.

6. TRACKING YOUR ORDER

Where tracking is available, tracking details will be provided once your order has been dispatched.

You can use the tracking information to follow the progress of your delivery through the relevant delivery carrier.

If you have not received tracking information or experience difficulties tracking your parcel, please contact our customer support team.

Email: contactvoltrixtech@gmail.com

7. DELIVERY ADDRESS AND INFORMATION

Customers are responsible for providing accurate and complete delivery information during checkout.

Please check that your:

Full name is correct.
Delivery address is complete.
Postcode is accurate.
Contact information is up to date.

If you notice an error in your delivery information after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch. However, changes cannot be guaranteed once an order has entered the fulfilment or dispatch process.

8. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us at:

contactvoltrixtech@gmail.com

Please include your order number so that we can investigate the delivery status.

We will make reasonable efforts to investigate delayed or missing parcels with the relevant delivery carrier or fulfilment partner.

If your order has not been delivered within the agreed delivery period, your statutory rights under applicable UK consumer protection law will apply.

Where the circumstances allow you to cancel your order due to non-delivery, we will arrange the appropriate refund in accordance with the law.

Please note that Voltrix remains responsible for ensuring that your order is delivered in accordance with your statutory rights. You do not need to resolve delivery problems directly with the carrier.

9. DAMAGED OR INCORRECT DELIVERIES

If your parcel arrives damaged, or you receive an incorrect or incomplete product, please contact us at:

contactvoltrixtech@gmail.com

Where possible, include:

Your order number.
A description of the issue.
Photographs or videos showing the damage or incorrect item.

We will review your request and provide an appropriate solution in accordance with our Returns, Refunds & Cancellations Policy and applicable consumer protection laws.

Your statutory rights remain unaffected.

10. CUSTOMS DUTIES AND IMPORT CHARGES

Some products may be dispatched through third-party suppliers or fulfilment partners located outside the United Kingdom.

Where applicable, customs duties, import VAT or other import-related charges may arise.

Any additional charges and information about who is responsible for paying them will be communicated before purchase where required by law.

We aim to ensure that customers receive clear information about any additional costs associated with their orders.

11. MULTIPLE PARCELS

Depending on product availability and fulfilment arrangements, items within the same order may occasionally be dispatched separately.

This may result in your order arriving in more than one parcel and at different times.

Where this happens, we will provide available dispatch or tracking information for the relevant shipments.

You will not be charged an undisclosed mandatory delivery fee because your order is dispatched in separate parcels.

12. CHANGES TO THIS SHIPPING POLICY

Voltrix reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our delivery services, fulfilment arrangements or applicable legal requirements.

Any updates will be published on this page together with the revised date.

Changes will not remove any statutory rights or obligations applicable to purchases already made.

13. CONTACT US

If you have any questions about delivery, shipping charges, tracking or an existing order, please contact us.

VOLTRIX CUSTOMER SUPPORT